tk999b Privacy Policy

📄 Full Privacy Policy

1. Data Controller

1.1 tk999b acts as the data controller for all personal information collected through the Platform. As the data controller, tk999b determines the purposes and means by which your personal data is processed.

1.2 For all data-related enquiries, requests to exercise your rights, or concerns about how your information is being handled, please contact us at: [email protected]. We aim to respond to all data-related requests within five (5) business days.

2. Information We Collect

2.1 tk999b collects personal information through several channels, including account registration, KYC verification, payment transactions, and your ongoing use of Platform features. The categories of data we collect are as follows:

Registration Data:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Bangladeshi mobile phone number (used as the primary account identifier)
• Preferred username and encrypted password
• City or division of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

KYC Verification Data:

• National Identity Card (NID) number
• A photograph or scan of your government-issued identity document
• A selfie or live photograph for facial verification purposes, where required
• Proof of address documentation, where requested during enhanced due diligence

Financial Data:

• bKash, Nagad, Rocket, or Upay mobile wallet numbers associated with deposits and withdrawals
• Bank account details (account number and bank name) where bank transfer is used
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Bonus and promotional credit history linked to your account

Technical and Usage Data:

• IP address and approximate geolocation at the time of login and during active sessions
• Device type, operating system, browser type, and browser version
• Session duration, pages visited, games played, and in-game activity logs
• Cookies and similar tracking technologies (see Section 8 for full cookie details)
• Referral source data, where applicable (e.g., which link or campaign directed you to the Platform)

Communications Data:

• Records of live chat conversations with our customer support team
• Email correspondence sent to or received from [email protected]
• Feedback, dispute submissions, and complaint records
• Responses to any voluntary surveys or promotions you participate in

3. How We Use Your Information

3.1 tk999b processes your personal data only for clearly defined and legitimate purposes. The primary purposes for which we use your information are:

• Account administration: Creating, maintaining, and managing your registered account on the Platform, including authentication and session management.
• Age and identity verification (KYC): Confirming that you meet the minimum age requirement of 21 years and that you are the genuine holder of the payment methods linked to your account.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfer partners. Your financial data is shared with these payment processors only to the extent required to complete the transaction.
• Fraud prevention and security: Monitoring account activity for signs of unauthorised access, bonus abuse, money laundering, or other prohibited behaviour described in our Terms & Conditions.
• Customer support: Responding to your queries, resolving disputes, and providing assistance through our live chat and email channels.
• Platform improvement: Analysing aggregated usage data to improve the performance, stability, and user experience of the tk999b platform. This analysis uses anonymised or pseudonymised data wherever possible.
• Responsible gaming: Monitoring wagering patterns to identify players who may be showing signs of problem gambling, and to enforce self-exclusion or account limits where these have been requested.
• Legal and regulatory compliance: Retaining transaction records and identity documents for the minimum statutory period required under applicable anti-money laundering and financial crime prevention obligations.
• Promotional communications: Sending you information about bonuses, seasonal offers, and new game releases — but only where you have explicitly opted in to marketing communications. You may withdraw this consent at any time by contacting support.

4. Data Sharing and Third Parties

4.1 tk999b does not sell, rent, or trade your personal data. We share your information with third parties only where strictly necessary to operate the Platform or comply with legal requirements. The categories of third parties with whom data may be shared are as follows:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum data required to process your deposit or withdrawal transaction.
• KYC and identity verification partners: Third-party verification services may process your identity document and facial image solely to confirm your age and identity. These partners are contractually prohibited from using your data for any purpose beyond the specific verification task.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session and game-play data to support their game integrity systems. These providers do not receive your name, contact details, or payment information.
• Fraud prevention and security services: Specialist fraud detection providers may process your IP address, device fingerprint, and session data to identify and prevent fraudulent activity on the Platform.
• Legal and regulatory authorities: tk999b will disclose personal data to law enforcement, government bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. We will notify you of such disclosures where legally permitted to do so.

4.2 All third-party data processors engaged by tk999b are bound by data processing agreements that require them to process your data only on our documented instructions, to implement appropriate security measures, and to delete or return the data upon termination of the processing relationship.

5. Data Retention

5.1 tk999b retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations.

5.2 In practice, this means:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, wager history) are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the conversation or the resolution of any dispute arising from it, whichever is later.
• Technical and usage data (session logs, IP address records) are retained for twelve (12) months from the date of collection, after which they are deleted or anonymised.
• Marketing consent records are retained for the duration of your account and for two (2) years following account closure, to demonstrate consent compliance.

5.3 Where data is no longer required for its original purpose and no legal obligation requires its further retention, tk999b will securely delete or permanently anonymise it.

6. Data Security

6.1 tk999b takes the security of your personal data seriously. We implement a layered set of technical and organisational safeguards designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

6.2 Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords using a one-way hashing algorithm — tk999b staff cannot view your password in plaintext at any time.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with all access logged and regularly audited.
• Regular vulnerability assessments and penetration testing of the Platform's infrastructure.
• Two-factor authentication (2FA) available for all player accounts as an optional additional layer of security.
• Automatic session timeout after a period of inactivity to reduce the risk of unauthorised access on shared devices.

6.3 While tk999b takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tk999b will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

7. Your Data Rights

7.1 As a player on the tk999b platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will acknowledge your request within two (2) business days and provide a substantive response within five (5) business days.

• 👁️
  Right of Access: You may request a full copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
• ✏️
  Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain account details directly from within your account dashboard.
• 🗑️
  Right to Erasure: You may request deletion of your personal data, subject to our legal obligation to retain certain records (see Section 5). Erasure requests will be fulfilled for all data categories not subject to a mandatory retention period.
• ⏸️
  Right to Restriction: You may request that we restrict the processing of your personal data while a rectification or objection request is being assessed, or where you believe our processing is unlawful but prefer restriction to deletion.
• 📦
  Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), enabling you to transfer it to another service provider if you wish.
• 🚫
  Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests, in which case we will assess whether our interests are overridden by your rights and freedoms.
• ↩️
  Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

8. Cookies and Tracking Technologies

8.1 tk999b uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience on the Platform. A cookie is a small text file placed on your device by the website you visit; it cannot execute code or deliver viruses, and it does not give tk999b access to any other data on your device.

8.2 We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming limits you have set. These improve your experience but are not essential to basic functionality.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages are visited most, where players drop off, and how long sessions last. This data helps us improve the Platform. We do not link analytics data to your personal identity.
• Marketing and attribution cookies: Where you have arrived at the Platform through a promotional link or affiliate campaign, attribution cookies track which campaign was responsible for your visit. This data is used for internal marketing measurement only and is not shared with advertisers.

8.3 You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent your use of the Platform. Disabling functional or analytics cookies will not prevent you from using core Platform features but may reduce the quality of your experience.

9. Children's Privacy

9.1 The tk999b platform is strictly intended for adults aged 21 years and above. tk999b does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately close the associated account and delete all related personal data.

9.2 If you believe that a minor has registered an account on the tk999b platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. International Data Transfers

10.1 tk999b's primary infrastructure is operated from data centres serving the Bangladesh and South Asia region. Certain third-party service providers (such as game content providers and fraud detection services) may process data from servers located outside Bangladesh. In all such cases, tk999b ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

11. Links to Other Platforms

11.1 The tk999b platform does not contain links to external third-party websites. This Policy applies exclusively to data collected through the tk999b website and its associated services. tk999b is not responsible for the privacy practices of any other organisation.

12. Changes to This Policy

12.1 tk999b reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. Where changes are material, we will notify registered players by displaying a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect.

12.2 The "Last updated" date at the top of this Policy will be revised with each amendment. We encourage you to review this Policy periodically. Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

13. Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk999b handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: Available within your tk999b account dashboard during operating hours
• Response time: We aim to respond to all data-related enquiries within five (5) business days

13.2 This Policy was last reviewed and approved in January 2026 and supersedes all previous versions of the tk999b Privacy Policy.